Kyron Healing Centre (Practice) takes your privacy seriously. Privacy protection and confidentiality of personal information is essential for quality health and wellness care and we are committed to protecting the privacy and confidentiality of the information we handle about you. This policy explains:
All clients who attend the Practice may obtain a copy of this Privacy Policy at any time. This Privacy Policy is also located on our website at www.kyron.com.au and forms part of the Terms and Conditions which govern your use of that site. By using our site you consent to by bound by this Privacy Policy.
In addition to our professional and ethical obligations, at a minimum, our Practice handles your personal information in accordance with the federal Australian Privacy Principles (APPs) forming part of the Privacy Act 1988 (Cth). More information about the APPs can be found on the Australian Information Commissioner’s website www.oaic.gov.au or in hard copy on request from our Practice reception.
The Practice collects and holds personal information about you so that we may properly assess, treat and be proactive in your health and wellness needs. The type of personal information we collect may include:
Wherever practicable we will collect this information from you personally - either at the Practice, over the phone, via written correspondence or via the internet.
In some instances, we may need to collect information about you from other sources such as referring doctors or other health care providers. In an emergency, we may collect information from your immediate family, friends or carers.
Your personal information will only be used or disclosed for purposes directly related to providing you with quality care, or in ways you would reasonably expect us to use it in order to provide you with this service.
This includes use or disclosure:
Other than in the course of providing our services or as otherwise set out above, we will not disclose your personal information to a third party without your consent.
We aim to ensure the information we hold about you is accurate, complete, up to date and relevant. To assist in that process our staff may ask you to confirm that your personal details are correct when you attend a consultation. Please let us know if any of the information we hold about you is incorrect or not up to date.
Our Practice takes all reasonable steps to protect the security of the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure, by:
However, due to the open nature of internet communications, we do not accept responsibility for any consequences of unauthorised access to your information whilst stored or during its transmission.
Some of the pages found on our website use “cookies” to help gather information from visitors to our site, such as the date and time you accessed the site, the pages you visit and the internet address of the website from which you accessed the site. This includes information collected by third party advertisers on our site. Cookies are pieces of software code sent from a website to each user and stored as small files within their hard drive. Cookies help us to provide you with services and features tailored to your needs when you visit our site. If you do not wish to receive cookies, you may set your browser to refuse them, although that may mean that certain functions on our site may not work correctly. Cookies do not personally identify users, although they do identify a user’s browser. They let us know what you find interesting and useful, which allows us to keep improving our site and provide you with a more personalised service.
At your request and/or where we are required by law to do so, we will confirm the personal information we hold about you, update your information and/or remove your information. We will endeavour to address your request in a timely manner.
You are not obliged to give us your personal information. However, if you choose not to provide the Practice with the personal details requested, it may limit our ability to provide you with full service. We encourage you to discuss your concerns with our reception staff prior to your first consultation or with your practitioner.
Australian privacy law prohibits the use of personal information for direct marketing of goods and services unless you consent. We do not use your personal information for direct marketing.
If you have a complaint regarding the way your personal information has been handled by our Practices, please put it in writing and address it to our Practice Manager, Kyron Healing Centre, 16A Druid Avenue, Stirling SA 5152. We will acknowledge receipt of your complaint within 14 days, and endeavour to provide a full response within 30 days of receipt.
If you have a query regarding our Practice’s Privacy Policy, please contact our Practice Manager who will be happy to discuss the matter with you.